nubill offers hosted OSS and BSS solutions. nubill’s distributed architecture assures flexible expansions of billing operations for growing or evolving carriers. Key components include, but are not limited to:

• Authentication, Authorization, and Accounting (AAA)
• Mediation of all OSS/BSS Data
• Provisioning/Service Enabling/MACs
• Usage and Event Based Rating; Accounting for QoS, Traffic Type, and Other Parameters
• Prepaid Billing Support; Including Batch Pin Generator and Batch/Lot Management
• Taxation and Invoicing
• Payment Processing
• Agent/Reseller Support
• Carrier Settlement/Reconciliation
• Synchronization and Reconciliation with External Accounting Systems
• Inventory Management (both in-house assets and customer premises equipment)
• Provisioning/Order Enabling
• Issue Management (i.e. Trouble Tickets, Work Orders)
• Workflow and Workload Management
• Network and Billing Operations Real-time Notifications/Alarms (i.e. Fraud)
• Real-Time and Historical Reporting (i.e. Usage Histories, Traffic Analysis, QoS)
• Customer, Agent, CSR, and CRM Web Portals

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nubill's hosted customer care solutions are available through web interfaces for Customers, Partners, Agents/Resellers, Customer Service Representatives, and Billing Administrators.

• The Customer Web Interface enables 'customer self-care,' so subscribers can check balances, view usage histories, make payments, seek adjustments to invoices, request technical support, or even create new accounts.
• The Agent Web Interface provides Agents/Resellers with the ability to resell services for carriers, by managing customer care, managing rate tables, tracking Accounts Payable and Receivable, etc. all online and in real-time.
• The Customer Service Representative (CSR) Web Interface provides carriers with a basic customer care interface for call centers, and supports customer account setup, account notes and histories, balance adjustments, changes in services, subscriber disconnects, etc.
• The CRM Web Interface is an add-on that integrates full CRM functionality for carriers looking for more than the basic customer care features found in the CSR Web Interface. See the CSR to CRM feature matrix for a better understanding of the difference between the CSR and CRM Web Interfaces.
• Issue Management in covers Work Orders, Trouble Tickets, Workflow and Workload Management. With trouble tickets and work orders, organizations can initiate, assign, and track orders and jobs from start to finish. Coupled with workflow and workload management, organizations may optimize processes and appropriately spread workloads across its employee base, even taking into account skill level and workload.
• With nubill's Customer Feedback and Knowledgebase capabilities, carriers can leverage the investments made in developing customer solutions, articles, documentation, and other similar resources, by making them available for searches by employees, customers, agents, and/or service providers.

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nubill’s OSS functionality spans six broad categories: AAA, Mediation, Provisioning, Traffic Analysis, Network Management, and Fraud Detection.

• Authentication, Authorization, and Accounting (AAA) servers (RADIUS/SOAP/Diameter) are responsible for processing all AAA based billing messages. AAA facilitates real-time interaction between nubill and carriers’ networks, enabling various prepaid and/or credit limit based services.
• Mediation servers are responsible for aggregating and reconciling billing records and other OSS/BSS related records (e.g. subscriber, QoS, partner network data).
• Provisioning servers interface with carrier networks to automate subscribers setup, service changes, trouble ticket procedures, etc.
• Traffic Analysis solutions are provided by nubill to monitor traffic patterns and help reveal where there may be too little or too much capacity, carriers do not meet performance thresholds, etc.
• Fraud Detection analyzes network usage for possible abuse. Detecting and eliminating fraudulent activity increases profitability and network performance.
• Network Management includes analysis of network usage patterns to help identify, for example, call routes that can benefit from network expansions, most reliable partners, or to assist in wholesale contract negotiation. Network management is a key to maintaining high quality of service levels, customer satisfaction, and retention.

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nubill's Professional Services arm provides tremendous value to small and large carriers alike. nubill provides custom OSS/BSS solutions, data migration services, training, and other professional services.

• Custom Solutions: nubill provides experienced software and networking engineers with significant training and experience in the OSS/BSS industry. System customizations can cover simple things, like billing engine scripting or more complex things like new feature development, covering everything in between.
• Data Migration: nubill's tier 2 technicians are prepared to migrate billing and customer data from external billing systems, or even from disparate databases. Whether starting a new operation with simple rate sheets to be migrated to nubill's servers, or moving away from an old billing system, nubill is prepared to help carriers to make an orderly transition to nubill's servers.
• OSS/BSS Training: nubill can offer service providers OSS/BSS training and consulting services, whether or not they are actively using nubill's hosted billing and customer care solutions. Examples of training and consulting engagements include sessions covering the fundamentals of key issues, such as, revenue assurance, billing fraud management, taxation requirements, and billing cycle management.
• Other Professional Services: If your operations require unique alerts, custom reports, or specific mediation measures, nubill can provide value added Professional Services to augment the core hosted billing services obtained from nubill. Existing customers leverage nubill engineers to perform lower level customizations to the platform to satisfy all reporting, alerts, and other back office requirements.

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